Refund policy

As all items are made to order, we do not accept returns for change of mind.

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

alutar@hotmail.com

Please include your order number and clear photos of the issue so we can resolve this as quickly as possible.

Where a fault is confirmed, we will offer a replacement or refund in line with your preference.

We aim to make this process simple and supportive — if something isn’t right, we will always do our best to put it right.